Responsible Gambling

Dragonia is dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that for most, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can become problematic. Our commitment to responsible gaming is integral to our operations, and we implement various measures to protect our players and promote responsible play.

We adhere strictly to the regulations set forth by our licensing authority, ensuring that our practices meet the highest standards for player protection. This commitment extends to providing tools and resources that empower our players to manage their gaming habits effectively. We believe that by fostering a culture of responsibility, we can help prevent potential harm and ensure that Dragonia remains a source of entertainment.

Problem gambling can manifest in various ways, and recognising the signs early is crucial for seeking help. It is not always about losing money, but rather about the impact gambling has on an individual's life. We encourage our players to be aware of these indicators in themselves and others.

• Spending more money and time on gambling than intended.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to gamble.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Chasing losses, trying to win back money already lost.
• Hiding gambling activities from family and friends.
• Gambling to escape from problems or feelings of anxiety, depression, or boredom.
• Jeopardising a significant relationship, job, or educational opportunity because of gambling.

If you or someone you know exhibits several of these signs, it may indicate a gambling problem. Help is available, and we encourage you to seek support.

Gambling should always be a form of entertainment, not a source of income or a way to escape problems. To keep your gaming experience at Dragonia positive and controlled, consider these guidelines:

• Treat gambling as entertainment, not a means to make money.
• Set a budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your gaming sessions and take regular breaks.
• Avoid gambling when you are feeling stressed, upset, or depressed.
• Do not try to chase losses. Accept that losses are part of the game.
• Balance gambling with other activities and hobbies.
• Never allow gambling to interfere with your daily responsibilities or relationships.

By following these principles, you can maintain control and ensure that your time at Dragonia remains enjoyable.

Dragonia provides tools to help you manage your spending and betting activity. You can set personal limits on your account, which will restrict the amount of money you can deposit, lose, or wager within a specified period.

• Deposit Limits: You can set a maximum amount you wish to deposit into your account daily, weekly, or monthly. Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This allows you to define the maximum amount of real money you are willing to lose over a day, week, or month. If your net losses (total bets minus total wins) reach this threshold, you will be prevented from placing further real-money wagers until the period concludes.
• Wager Limits: You can set a maximum total amount you wish to wager over a specific period (daily, weekly, or monthly). Once this limit is met, you will not be able to place additional bets until the period refreshes.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take effect after a cooling-off period, as required by regulations, allowing you time to reconsider. Decreasing a limit usually takes effect immediately.

If you feel you need a short break from gambling, Dragonia offers time-out options. A time-out allows you to temporarily restrict access to your account for a defined period, typically ranging from 24 hours to several weeks.

During a time-out, you will not be able to log in, deposit funds, or place bets. This provides an opportunity to step back and regain perspective without committing to a longer self-exclusion. Once the chosen period expires, your account will automatically reactivate, and you will regain full access. This feature is designed to support responsible play and give you control over your gaming frequency.

For players who feel they need a longer break or wish to stop gambling entirely, Dragonia offers comprehensive self-exclusion options. Self-exclusion allows you to voluntarily prevent yourself from accessing your account for an extended period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period, your account will be closed, and you will be prevented from logging in, depositing funds, or placing any bets. We will also take reasonable steps to ensure you do not receive any marketing materials from Dragonia. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. Reinstatement of an account after self-exclusion will only occur after a review process and, where required by our licensing authority, a further cooling-off period.

To initiate a self-exclusion, please contact our customer support team, who will guide you through the process.

Dragonia is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

During the registration process, all players are required to confirm they are of legal gambling age. We also conduct electronic age verification checks. If we are unable to verify a player's age, their account will be suspended until satisfactory proof of age is provided. We urge parents and guardians to take responsibility for ensuring that minors do not access gambling sites.

Tips for parents:

• Keep your Dragonia login details confidential.
• Use parental control software to block access to gambling websites.
• Educate your children about the risks of underage gambling.
• Monitor their online activities.

To help you stay aware of the time you spend gambling, Dragonia offers a "Reality Check" feature. This tool allows you to set periodic reminders that will pop up on your screen during your gaming session.

When a reality check appears, it will typically display information such as the duration of your current session and your net winnings or losses during that period. This interruption provides an opportunity to pause, reflect on your gaming activity, and decide whether to continue playing, take a break, or log out. You can customise the frequency of these reminders through your account settings, empowering you to maintain control over your playing time.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step in understanding your relationship with gambling. Dragonia encourages you to honestly answer a few questions about your gaming behaviour.

Consider the following questions:

• Do you find yourself thinking about gambling frequently?
• Have you ever lied about the amount of money or time you spent gambling?
• Do you gamble to escape from problems or feelings of sadness?
• Have you ever tried to control, cut back, or stop gambling, but failed?
• Has gambling caused financial problems for you or your family?
• Have you ever borrowed money or sold anything to gamble?
• Has gambling ever caused problems in your relationships or work life?
• Do you feel the need to bet larger amounts to get the same excitement?
• Do you continue to gamble after losing money, trying to win back your losses?

If you answered "yes" to several of these questions, it might indicate that your gambling is becoming problematic. We strongly recommend seeking professional help and utilising the responsible gaming tools available on Dragonia.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)