Privacy Policy

Welcome to Dragonia. This Privacy Policy outlines how Dragonia collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices. By accessing or using Dragonia, you agree to the terms of this Privacy Policy. Please read it carefully to understand our approach to your personal data.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration, such as your name, date of birth, email address, postal address, phone number, and identification documents (e.g., passport, driver's license). We also collect payment details like credit/debit card numbers or bank account information.
• Transactional Data: Details of your bets, deposits, withdrawals, and other account activities on Dragonia.
• Technical Data: Information about your device and how you interact with our platform, including IP address, browser type and version, operating system, device identifiers, and login data.
• Usage Data: Information about how you use our website and services, such as pages visited, time spent on pages, clickstreams, and search queries.
• Communication Data: Records of your communications with us, including emails, chat logs, and telephone calls.
• Publicly Available Information: Data obtained from public sources, such as public registers, to verify your identity or for fraud prevention.

Dragonia uses your personal information for several purposes, primarily to operate our services and meet our legal obligations:

• Account Management: To create and manage your account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Provision: To provide you with access to our games and services, and to personalize your experience on Dragonia.
• Communication: To send you important updates, security alerts, and administrative messages. With your consent, we may also send you marketing communications about our products and promotions.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our platform.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, responsible gaming measures, and reporting requirements to our licensing authority.
• Customer Support: To provide assistance and resolve any queries or issues you may have.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of Dragonia.

We process your personal data based on several legal grounds, as permitted by applicable data protection laws, including the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Dragonia is subject, such as anti-money laundering (AML) regulations and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. This includes fraud prevention, network security, and improving our services.
• Consent: In certain situations, we may rely on your explicit consent for processing specific types of personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Dragonia may share your personal information with third parties under specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, and marketing. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law, or if we believe it is necessary to protect our rights, property, or safety, or the safety of others.
• Affiliates and Business Partners: We may share data with our affiliated companies or trusted business partners for operational purposes, provided they adhere to similar data protection standards.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with organizations dedicated to these purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

Dragonia implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for their job functions.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have certain rights regarding your personal data, subject to applicable laws:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to Object: You can object to the processing of your personal data in certain situations, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

Dragonia uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about page visits and error messages. This data is aggregated and anonymous.
• Functionality Cookies: Allow the website to remember choices you make (like your username or language) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by the nature of the data, the purpose of processing, and any legal or regulatory obligations. For instance, we typically retain customer account data for a period mandated by anti-money laundering regulations after account closure.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). This may occur if our service providers or servers are located in such countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights, such as relying on standard contractual clauses approved by the European Commission or other legally recognized mechanisms.

Dragonia is not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

• By Email: [email protected]
• Through our Website: Via the 'Contact Us' section or live chat.

Our dedicated support team will be happy to assist you.